gris Privacy Policy

This page describes what we collect when you use gris and how we keep that data protected. Our privacy approach balances transparency with security—we collect only the information necessary to process your account, verify your identity, and comply with applicable law. We do not sell your personal data to third parties, and we do not use it for marketing purposes beyond your own account communications.

When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your Indonesian bank (mobile banking, local payment, online payment, e-wallet), we receive payment information through encrypted channels. Your banking details are never stored on our servers; instead, we use tokenized payment processing so only a secure token representing your method is retained.

Our servers may sit outside your jurisdiction, but your data is encrypted in transit and at rest. We comply with standard data protection practices and respond to data access requests during standard business hours. This policy covers all gris services—slots, live-dealer tables, sportsbook markets, and esports coverage.

What We Collect on gris

We collect your personal data in two stages: at registration and during account verification. At sign-up, we ask for your name, email address, phone number, and date of birth. We use this information to create your account and send transactional communications—such as deposit confirmations, withdrawal notifications, and support responses.

Before your first withdrawal, we ask you to verify your identity using a government-issued ID (KTP, passport, or driver's licence) and SMS confirmation. We collect a photo or scan of your ID and cross-reference it with your account details to prevent fraud and comply with anti-money-laundering requirements. This verification data is retained for compliance purposes and is not shared with third parties outside our legal and compliance team.

During gameplay, we collect information about your spins on slot games—Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways—and your activity on live-dealer tables and sportsbook markets. This data includes bet amounts, outcomes, timestamps, and your account balance. We use this information to calculate your winnings accurately, detect fraud, and investigate disputes if they arise.

Registration Data

Name, email, phone, date of birth collected at sign-up and used to create and manage your account.

Verification Data

Government ID and SMS confirmation collected before first withdrawal for compliance and fraud prevention.

Gameplay Data

Spins, bets, outcomes, timestamps, and balance history retained for accuracy and dispute resolution.

Payment Data

Tokenized payment method information collected via encrypted channels and never stored in plaintext.

How We Use Your Data on gris

We use your data solely to operate gris and deliver our services. Specifically, we use it to process deposits and withdrawals, calculate tournament leaderboard standings, send account notifications, and investigate disputes. We do not use your email or phone for marketing or promotional calls outside your account activity.

Our support team accesses your account data only to help you with login issues, withdrawal questions, or technical problems. We maintain detailed transaction logs so we can answer questions about specific spins, payouts, or account actions with precision.

We also use your data to detect fraud and prevent unauthorized access. Our systems monitor for unusual login patterns and suspicious withdrawal requests. If we detect potential fraud, we temporarily restrict your account and notify you immediately so you can verify the activity.

Our gris Data Security and Your Rights

We protect your data using SSL encryption for all communication and encrypted storage on our servers. Your password is hashed, so even our own team cannot read it in plaintext. If you forget your password, we send you a secure reset link rather than displaying your old password.

Our servers include redundant backup systems. If one server fails, your data restores automatically from a secondary copy, ensuring your balance and transaction history are never lost. We conduct regular security audits to identify and fix vulnerabilities.

We may share your data with third parties only when legally required—such as law enforcement requests or court orders—or with our payment processors and compliance partners who help us process deposits and verify your identity. These third parties are bound by confidentiality agreements and may not use your data for purposes beyond what we specify.

Cookies and Tracking on gris

Our website uses cookies to remember your login state and preferences. These are session cookies that expire when you close your browser, or persistent cookies that help us recognize you when you return. You can disable cookies in your browser settings, though doing so may limit some gris functionality.

We do not use tracking pixels or third-party analytics to follow you across other websites. Our analytics cover only your activity on gris—such as which game you accessed or how long you spent on a page—so we can improve our platform performance.

Data Retention and Access

We retain your registration and gameplay data for as long as your account is active. If you close your account, we retain your data for a period required by law (typically five years for anti-money-laundering compliance). After that retention period, we securely delete your data.

You have the right to access your personal data and request corrections if information is inaccurate. You can also request deletion of your account, though we may retain data as required by compliance law. To exercise these rights, contact our support team during business hours. We respond in English and typically provide a response within one to two working days.

International Data Transfer

Our servers may be located outside Indonesia. When your data is transferred across borders, it remains encrypted. We ensure that any data processor we use maintains security standards equivalent to or higher than our own. By using gris, you acknowledge that your data may be processed internationally.

Contact and Updates

If you have privacy questions or wish to exercise your data rights, contact our support team via our platform contact page or email. We maintain updated contact information on our legal page

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email at the address you provided during registration. Your continued use of gris after such notification means you accept the updated policy.

This policy applies to all gris services—slots, live-dealer tables, sportsbook, and esports markets—across all devices and access methods. It governs how we handle your data whether you access gris from Jakarta, Surabaya, Bandung, Medan, Semarang, or any other location where our service is legally available.